Refund policy

We have a 1 day return policy, which means you have 1 days after receiving your item to request a return only if it's defective or damaged.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, the original shipping charge is not refundable and you will be responsible for paying your own shipping cost for any items you returns.you can contact us at info@natachasboutiquefloridakeys.com. Please note that returns will need to be sent to the following address: 81905 Old Rd. Islamorada 33036 Florida.

If your return is accepted, we’ll contact you via email and include the details of your refund or store credit how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any damages and issues question at info@natachasboutiquefloridakeys.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like , custom signs (such as special orders or personalized items), all sale items, Jewelry, intimates and bathing suits are final sale and cannot be returned.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at natachadelhaes@gmail.com.